FAQ

1.  Non-toxic – Low formaldehyde, internationally certified: JAS, Floor Score, CARB Phase2, EPA TSCA Title VI certified.
2.  Health – Far-infrared energy wood technology.
3.  Sustainability – Set up ESG team, obtained greenhouse gas management and carbon footprint verification, reforestation, and community engagement.
4.  Quality – Made in one facility from raw materials to export, ensuring consistent moisture content and quality.
5.  Guarantee – USD $6,000,000 of product liability insurance.

Far-Infrared Technology

has been widely used by the healthcare professionals in medical field because it’s a non-invasive and beneficial way of therapy.  Ua Floors combined wood flooring with the Far-Infrared Ray technology. When in physical contact with our floors, you are constantly receiving the FIR radiation.  

The potential benefits of Far Infrared:

1.     Stimulate body cell and metabolic rate.

2.     Improve vascular endothelial function and blood circulation.

3.     Boost immune system and wound healing process.

4.     Improve detoxification.

5.     Reduce stress.

No. Ua Floors encapsulates far-infrared energy nano-materials within the pores of wood.

Normal cleaning won’t remove the function unless the surface is physically damaged.

Many people worry about formaldehyde and VOCs when choosing building materials. Ua Floors uses EPA TSCA Title VI certified plywood with PUR adhesives, ensuring not only superior structural stability but also formaldehyde emission levels that are far below the TSCA Title VI limits.

All Ua Floors products comply with the highest international standards, including Japan's F☆☆☆☆. Furthermore, our FloorScore® certification ensures that our TVOC levels meet the strictest indoor air quality requirements. Our test results consistently exceed local green building standards, providing a truly safe and non-toxic environment.

Ua Floors is committed to using materials sourced from legal forests and in full compliance with the U.S. Lacey Act. Each wood plank of Ua Floors' flooring is produced under the most rigorous standards and scrutiny. With global Net Zero Emission policy, we actively participate in forest adoption programs and promote the increased use of domestically sourced wood.

Yes, different wood species have different characteristics and stability levels. Ua Floors offers a variety of wood species, and their suitability may vary depending on the environment. For spaces with underfloor heating or large temperature and humidity changes, tropical species, e.g., Tropical Collection, are not recommended. North American hardwoods such as oak, maple, and walnut are generally more stable and suitable for these conditions.

No matter which species you choose, proper temperature and humidity control, along with correct installation, are essential for long-term performance.

For further advice on wood species selection, please contact us for professional assistance.

Depending on the space and your preference, you can select a different size/thickness/grade/coating of the top layer.  Please see our products’ pages for more information, and you can press the “See This In My Room” button for reference. 

Also, a thicker top layer can be refinished multiple times.

The top layer thickness ranges from 2 mm to 3 mm, depending on the different collections.

- 2mm: Tropical Collection / Grecian Collection / Manhattan Collection

- 3mm: The Craftsman Collection / The Classics+ Collection / Parisian Collection / Olde Charleston Collection / Patrician Collection

If you have any questions, please contact us.

Acclimation is the process of storing wood planks in the installation area (48~72 hours).

This prevents excessive expansion or contraction after installation, reducing the risk of gaps or buckling.

To determine the required quantity, calculate your space’s total square footage (Length x Width). Following NWFA (National Wood Flooring Association) guidelines, we recommend adding a waste factor to ensure a seamless installation:

• Standard Layouts: At least 5-10% extra.
• Irregular Layouts: Consider up to 15% for spaces with multiple corners, hallways, or alcoves. Same as the unique pattern, for example, herringbone or chevron.

Yes. You can request a warranty certificate from your local distributor.

Wood flooring is suitable for most climate-controlled indoor environments, including living rooms, bedrooms, and commercial spaces. For optimal performance and longevity, maintain a temperature between 60–80°F (15.5–26.7°C) and a relative humidity (RH) level of 40–60%. Utilizing humidifiers during dry winters and dehumidifiers or air conditioning during humid summers will help sustain these ideal conditions.

Use a vacuum cleaner, dry mop, or slightly damp cloth. Periodically apply UA WOOD STUDIO essential oil, which helps repel termites, silverfish, and cockroaches while cleaning and conditioning the wood. If you're interested in purchasing our wood essential oils, feel free to reach out to ISAAC.